We offer many convenient ways for you to pay your bill - online, using the My Optimum app, by phone, in person, or by mail.
Automatic Payments
Never miss a payment with Auto Pay. When you sign up, your monthly bill will be automatically paid each month from your bank account or debit/credit card on your due date. Auto Pay will take effect the next billing cycle after signing up. To avoid late fees, please make a one time payment, if needed, to take care of your current balance. You will receive an email once payment is processed each month, and you can sign up for Auto Pay or change your payment type at any time.
Learn more about Auto Pay and Paperless Billing.
One-Time Payment
Schedule or make a payment using your bank account or debit/credit card.
Through Your Bank
To check if you can pay Optimum directly through your bank, sign-in to your bank's website and confirm they have a bill pay section. If offered, add "Optimum" as a payee and provide your 14-digit Optimum account number with no dashes or spaces. Your account number can be found on the My Profile page.
If asked to enter the payment address, use one of the following addresses:
Optimum
P.O. Box 70340
Philadelphia, PA, 19176-0340
Or
Optimum
P.O. Box 4019
Carol Stream, IL 60197-4019
From the app home screen, go to My Account > Billing to view payment options.
Don't have the app?
You can pay by check or money order made out to Optimum. Be sure to include your remit stub and/or 14-digit account number with no dashes or spaces. Your account number can be found on the My Profile page.
Make sure to mail your payment at least one week before the due date so your account is credited in time. If your payment is late, you may be charged a late fee. If your check is returned unpaid, a returned payment charge may apply.
The payment address is:
Optimum
P.O. Box 70340
Philadelphia, PA, 19176-0340
Or
Optimum
P.O. Box 4019
Carol Stream, IL 60197-4019
OVERNIGHT ADDRESS
Remitco/Deluxe - Optimum
P.O. Box 70340
400 White Clay Center Drive
Newark, DE 19711
Or
Remitco/Deluxe - Optimum
Mailcode Altice 4019
5450 N Cumberland Ave, Ste 100
Chicago, IL 60656
Authorized Third Party*
You can pay in cash by visiting an authorized third-party payment center. Make sure to have your 14-digit account number on hand.
*Other unauthorized locations, such as grocery stores, may voluntarily accept Optimum payments. If you pay at an unauthorized payment location, you may be charged a handling fee and your payment could be delayed or never delivered to Optimum.
Optimum Store
You can pay by cash, check, money order or debit/credit card at the location nearest you.
Many locations have a drop box for after hours payment. Drop box payments can take 2-3 business days to process.
Call us at 1-866-213-7456 to pay by check or debit/credit using use our automated system.
If you want to make a payment with a Care Specialist, call us using the number on your bill or the support number on the Contact Us page for your area between the hours of 8:00am-8:00pm.
Protect yourself from bill payment scams
Recently, we have seen an increase in fraudulent third-party websites and fake phone numbers online claiming to be Optimum. Listed below are a few tips that may help you avoid becoming a victim of fraud:
- Do not use search engines (Google, Bing, Yahoo!, etc.) to pay your bill online or find our phone number. The best way to reach us is via our website optimum.net or optimum.com or the phone number printed on your bill.
- We will never ask you to make a payment by gift card, wire transfer, cryptocurrency, payment applications (Venmo, Zelle, Cash App, PayPal, ETC.) or other nontraditional methods.
- Optimum will never send you an email asking you to click on a link to make a payment.
- Optimum will never call you stating there is an issue with your equipment and a payment is required to fix the issue.
If you are ever in-doubt that you are talking to an Optimum Care Specialist, hang up the phone and call either the number on your bill or the support number on the Contact Us page.
Here are some examples of the latest payment scams:
For more information on the latest scams, check out our security news and updates page. If you suspect you have been impacted by a scam, please contact your local police department immediately to report it.
Late payments
Your payment is due by the date noted at the top of your bill. If you do not make a payment by this date, you will be charged a late fee. Your promotion may also be discontinued, and your service interrupted or disconnected.
To ensure you don't miss any future payments, sign up for Auto Pay.
FAQs
You can pay by cash, check, money order or debit/credit card at the location nearest you. Many locations have a drop box for after hours payment. Drop box payments can take 2-3 business days to process.
What forms of payment does Optimum accept? ›
Payments can be made at no charge through our automated phone system by calling Customer Support. Follow the phone prompts to set up an automated payment by check or credit card.
Does Optimum give payment extensions? ›
Please note that you cannot change your due date, but you can elect to make a one-time payment at any time if this is more convenient.
What happens if you don't pay Optimum? ›
If your past due balance remains unpaid, you may be charged an applicable late fee in addition to your past due balance at Altice's then current rate. If your account remains unpaid your Services may be disconnected.
How do I change my payment method on Optimum? ›
How do I change my AutoPay payment method?
- Sign in to MyMobile.
- Tap My bill at the bottom of the screen.
- Tap Payment methods.
- Tap Change Autopay card.
- Select from the dropdown menu a different card.
- Tap to check the box "I agree to AutoPay with the above card"
- Tap Agree and submit.
You can pay in cash by visiting an authorized third-party payment center. Make sure to have your 14-digit account number on hand. *Other unauthorized locations, such as grocery stores, may voluntarily accept Optimum payments.
How can I get Optimum to lower my bill? ›
Negotiate for Better Prices
Call customer service at (866) 218-3025 and try to ask about other deals or ways they can help you lower your bill.
What are payment extensions? ›
A payment extension moves a payment or payments to a later date to help customers during a temporary period of financial hardship.
Can I pause my Optimum service? ›
You can temporarily suspend or restore service to a line on your account by contacting us for 24/7 help from an Optimum Mobile expert. Some common reasons for voluntary suspension for a line on a business account include: Device loss or theft. Leave of absence from work.
Does Optimum increase prices after 12 months? ›
Optimum offers both cable and fiber internet around the country, but its cable plans are far more widely available. If you get one of Optimum's cable plans, your bill will increase by $30 per month in the second year. The fiber plans aren't quite as steep -- most go up by only $10 monthly.
Late Fee: A one-time $10 late fee will be applied to next month's bill if you do not make a payment within two days of your bill due date.
How long can you not pay an internet bill? ›
As mentioned earlier, a cable or other utility bill will generally not be reported at all unless it is seriously delinquent and in collections. That usually happens around the 90-day mark after a missed payment. Before that, the consumer is likely to be hit with late fees and ultimately a suspension of service.
What is a partial month charge on Optimum? ›
A partial month charge occurs when you add a new line of service in the period between your bill being due and your next bill being generated. If you upgrade your plan, you will be charged the difference between the old and new plans at the time of your upgrade.
How can I update payment method? ›
How to change your payment method while making a purchase
- On your Android phone or tablet, open the Google Play Store .
- Go to a paid item's detail page.
- Tap the price and review app permissions.
- Under the app name, tap the Down arrow. ...
- Choose from one of your existing payment methods or add a new one.
Subscriber further agrees that upon termination of any Service, Subscriber will immediately cease use of the Equipment and any Software, and; Subscriber will pay in full the charges for Subscriber's use of the Service and the Equipment through the later of: (i) Subscriber's applicable Service month, or (ii) if ...
Why did my Optimum bill go up this month? ›
Why did my Optimum bill go up? Optimum recently started implementing guaranteed pricing for two years on many of its plans. But after that, your bill could go up by as much as $10 a month without any change in services. Older plans may have even worse price hikes.
Does Optimum accept PayPal? ›
Paying via PayPal is quick and easy. During the order process you select PayPal and are instantly taken to your PayPal account to make the payment.
Can I use Apple Pay for Optimum? ›
How can I pay my Optimum - Cablevision bill? You can make online bill payments here. Or pay using doxo with credit card, debit card, Apple Pay or bank account.
What carrier does Optimum use? ›
Optimum Mobile leverages T-Mobile 4G LTE and 5G networks. T-Mobile has America's largest 5G network with more 5G bars in more places. Fastest: Based on median, overall combined 5G speeds according to analysis by Ookla® of Speedtest Intelligence® data 5G download speeds for Q4 2022.
Does Optimum do credit checks? ›
CREDIT QUALIFICATION.
Optimum may check your credit with a credit reporting agency or use your existing credit information on file with Optimum affiliates.
